HomeGleamers Ltd are data controllers of your personal data. We respect your data and your privacy is important to us.
This Privacy Notice explains what personal data we collect and how it is used. This notice also explains what rights you have over your personal data and how you can use those rights.
You have the right to object to some of the processing which HomeGleamers Ltd carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of this notice.
1. Summary of how we use your data and your rights
We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes.
We will use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.
You have the right to object to some of the processing HomeGleamers Ltd carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of this notice.
When you give consent, you are able to withdraw that consent at any time, for instance by emailing [email protected].uk. You can also email [email protected] to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. Please see “Your rights” for more information.
You can unsubscribe from marketing communications at any time. To opt out of marketing, including direct marketing purposes, you can either select “unsubscribe” in emails or email [email protected].uk.
2. Information we collect from you
We collect information when you enquire about our services or book an appointment to sign up for our services. This includes face to face meetings, using our websites, calling us or corresponding with us.
3. Information we receive from third parties
We may receive your information from other people. This can happen when:
4. How we use information and the legal basis
We are allowed to use your data only if we have a proper reason to do so such as:
A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests. For more information on this assessment please contact [email protected] .
We have set out below how and why we may use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.
When you make an enquiry or book an appointment or buy something from us, or enter a competition we run, we use your information to fulfil our contract with you.
We take information to communicate with you, check your identity, take payment, and provide products and services.
To run our business and pursue our legitimate interests, we use your information.
Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research.
Further details of our legitimate interests:
To run and promote our business, we use your information:
To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law we may:
To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:
We may, if you give us consent
When you give consent, you are able to withdraw that consent at any time by contacting us, for instance by emailing [email protected].uk . If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.
Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. You can opt out of marketing by selecting “unsubscribe” in emails, by emailing [email protected].uk, calling us on 01275 370573 or writing to us at: HomeGleamers, 8 Baltic Place, Pill, BS20 0EJ
When the law requires us to process your data we will do so. This can include
5. Data sharing
For some activities HomeGleamers uses third party service providers, for instance Worldpay process our card payments for us. When these service providers ask for customer data from you we may share information with them.
We use third party providers for the following services:
If our business is to be integrated with another business or sold, your details would be shared with our advisers and any prospective purchaser’s advisers. Your information will be passed to the new owners and you would be notified.
Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.
6. International transfers
Sometimes we may need to send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’). For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.
If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards:
For further details on the mechanisms used please contact [email protected].
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the Website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org . You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
8. Data retention
We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are an active customer, where required by law or to protect legal rights.
We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep:
If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again.
We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.
9. Your rights
You have rights over your personal data.
Some rights, however, may be limited. We may be obliged by law or regulation to keep information. We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a compelling legitimate interest to keep processing data.
If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please see ‘Contact details’ below. To process a request from you, we may need to confirm your identity to ensure we’re accessing the right data.
You have a right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the authority is the Information Commissioner’s Office (the “ICO”).
10. Contact details
To exercise any of your rights or to withdraw consent you can email: [email protected].
To discuss or change your details, including any marketing preferences contact customer services at [email protected].uk.
For any queries relating to data protection please contact [email protected]or by writing to them at Privacy Request, HomeGleamers, 8 Baltic Place, Pill, BS20 0EJ.
If we make any changes or updates to this notice we will communicate these.
Copyright HomeGleamers Ltd 2018 Last Updated: 22 May 2018